Senior Consultant

Join Us as a Senior Consultant at Utility Direct

Are you an experienced professional looking to take on a leadership role in a growing company? As a Senior Consultant at Utility Direct, you’ll be at the forefront of helping new residents and expats set up essential home services like electricity, gas, and internet. You’ll manage key client relationships, provide expert guidance, and ensure a seamless experience for our customers.

What You’ll Do:

• As a Senior Consultant, you will lead customer interactions, providing expert advice and personalized support to help them set up their essential home services.
• You will manage key customer accounts, ensuring that all their service needs are met efficiently and effectively.
• You will take charge of more complex cases, resolving issues and troubleshooting any challenges that may arise during the setup process.
• You will mentor and guide Junior Consultants, sharing your expertise to improve the overall customer service experience.
• You will collaborate with other teams to streamline processes and contribute to improving our customer experience strategy.

What We’re Looking For:

• We’re seeking an experienced professional with strong leadership and communication skills.
• You should have a proven track record in customer service, consulting, or sales, and be comfortable managing multiple accounts and resolving complex issues.
• A proactive attitude, with the ability to handle high-level customer interactions, is essential.
• You should be able to guide and mentor junior team members, helping them grow and improve their skills.
• Strong problem-solving abilities and a commitment to delivering excellent customer service are key.

What You’ll Get:

• A leadership role where you can make a direct impact on both the company and customers.
• Opportunities for professional growth and development.
• A competitive salary and benefits package.
• A dynamic, collaborative work environment.
• Flexible working conditions.