Utility Direct complaints procedure

 

Utility Direct B.V.

Chamber of commerce: 83344144

Address: Overschiestraat 182

1062XK, Amsterdam

Customer service  +31 (085) 06 03 096  / [email protected]

Complaints procedure

Do you have a general complaint? You can then send an email to our customer service ([email protected]) with the subject “Complaint”, or you can contact us by telephone. We can be reached at +31 (085) 06 03 096 tijdens onze openingsuren van maandag tot en met vrijdag, van 10.00 tot 20.00 uur. Wij streven ernaar om uw klacht binnen 48 uur te verhelpen.

If you believe that we have not responded adequately to your complaint, you can contact the energy and water dispute committee in The Hague via https://www.degeschillencommissie.nl/consumenten/.